Customer Care
How do I contact America's Prom Dress Gown?

What if I can't find a particular prom dress I'm looking for?

How long does it take to process orders?

What is your Return Policy?

Do I have to pay sales tax on my order?

Is my credit card safe?

Can I pay by phone?

Other questions?


How do I contact America's Prom Dress Gown?
America's Prom Dress Gown, 295 Laketrail Drive, Alpharetta, GA 30022, USA.
Email: weddingart@earthlink.net.

Phone: 1(678)464-3504 (9:00am - 6:00pm EST).
Fax: 1(678)393-2027 (24 hours a day, 7 days a week).

*Store owners/resellers please contact us for details.

What if I can't find a particular Prom dress design I'm looking for?
If you like to have a Prom dress design that we do not show here, please send us a picture of it and description of it. Please check out this page Your Desired Prom Dress.


How long does it take to process orders?
Once you place your order, we estimate that your order should ship in three(3)-four(4) weeks.




What is your Return Policy?
With America's Prom Dress your satisfaction is 100% guaranteed.
 
  • You can return or have an exchange of your Prom dress, within 15 days after receiving the dress
  • You will receive a refund for the purchase price.
  • You pay your return shipping costs.

  • Do I have to pay sales tax on my order?
    America's Prom Dress is required to pay sales tax on orders shipped to Georgia, regardless of where the purchase originates. At this time, all other orders do not incur sales tax.


    Is my credit card safe?
    When your place an order from our online store, your credit card information is protected by our secure server. Our secure server software, together with your browser, strongly encrypts all of your personal information -- including credit card number, name, expiration date, and zip code -- so that it cannot be read by anyone else over the Internet.

        The encryption process converts the characters you enter into coded data that is then securely transmitted over the Internet. The order information you sent will be received and decrypted by authorized persons only.


    Are You Paypal Verified?
    Yes absolutely. We have been Paypal Verified since 2001.

     
    To protect your security, PayPal offers information on the status of this member.
    Seller Reputation: (310) Verified Buyers
    Account Status: Verified
    Account Type: US Business
    Account Creation Date: Oct. 16, 2001
    PayPal Member For: 3 years 5 months 18 days


    Can I pay by phone/fax?
    America's Prom Dress wants you to feel completely comfortable that when you place an order:

    • Online: You enter all of your information through America's Prom Dress's online store. You can order 24 hours a day, 7 days a week.

    • By Fax: You fill the online order form. And then fax your order form to: (678)393-2027 . You can fax 24 hours a day, 7 days a week. Your fax will just take a minute. You can verify your order on the phone if you like.

    • By Telephone: You enter all of the information except your credit card information online. We will keep your order on hold until you call or we call you. To complete your purchase, call us with your name and credit card information. Your call will just take a minute. You can verify your order on the phone if you like.

    Other questions?
    Please fill up the following form:

    Name:
    Email Address:
    Question(s):
     
     




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